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Contact

Do you have any questions about your debt collection claim? We are happy to help.

You can contact us either by phone or by chat.

Please be sure to quote the correct invoice number in your query. You can use the contact form to send an attachment, for example, a receipt of your payment. We support the following file types: pdf, jpg, gif and png.

08-120 129 90     Monday – Friday     08:00 – 17:00
Chat                     Monday – Friday     08:30 – 16:30

You can also find answers to our most frequently asked questions in the FAQ section and find our payment details here.

For more information regarding the handling of personal information, click here.

Are you helping someone take care of their matter for them?

Please note that we are only allowed to discuss a case with the person who is the liable consumer for the case in question. If it is necessary for someone else to assist, we require a Power of Attorney which is the consumer’s written permission and signature.

At the bottom of this page, you can find a form for this purpose which outlines all the required information for a valid Power of Attorney. It must be printed out and filled in with the consumer. Once completed, it can be scanned in or photographed and must be sent back to us using the contact form. After the Power of Attorney is registered with us, we can discuss the case with the authorised parties. Make sure to let us know if you prefer to engage via phone or via email.

Power of attorney form for download

I am dissatisfied with how you handled my case. How do I file a complaint?

If you are dissatisfied, please contact our customer service first. They would like to sort out any problems or misunderstandings that have occurred.

I have submitted a complaint to your customer service, but I am still not satisfied. What should I do?

If you are still dissatisfied, we recommend you to send a written request to our consumer ombudsman Caytana Baguion. You can find the form here. She will then, in an impartial way, review the matter carefully and make a new assessment.

The written request must contain complete information about the case. The consumer ombudsman needs to know what happened in your previous contacts with us, a description of why you are not satisfied and how you would like us to solve your case. You will receive answers as soon as a final decision has been made, which usually takes place within a few days.

If you are not satisfied with the consumer ombudsman decision, you need to take the matter further to the Public Advisory Board (ARN) or to a public court. Att Konsumenternas Bank- och Finansbyrå, www.konsumenternas.se, you can get free advice. You can also contact the consumer guide in your municipality.

This is how you reach Public Advisory Board (ARN)
Website: www.arn.se
Address: Postbox 174, 101 23 Stockholm, Sverige